Virtual Jarvis (https://www.virtualjarvis.com) is a service owned by TPL. At Virtual Jarvis, we are committed to respecting and protecting your privacy. This Privacy Policy applies to the Virtual Jarvis website and describes how we collect, protect, use and share information gathered about you on our websites. By using our Service, you agree to the terms of this Privacy Policy and our Terms of Use.

What we collect

The personal information we (and our/or Assistants) collect may include

  • Name & DOB
  • Contact information including email address
  • Demographic information such as postcode, area
  • Any other information necessary to FUlFILL your request. We will also collect any other information you store or upload through the Service.

We may share this with

  1. Our Employees or Interns
  2. Vendors
  3. With our representatives in order to perform your requested service.
  4. Third-party vendors and other service providers as needed to FULFILL your requests, such as retail merchants, restaurants, delivery companies, professionals ( doctors,  photographers etc), service providers such as plumbers, electricians, laundries etc, travel or hotel booking agents and others.
  5. Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, billing, payment processing, hosting, and record-keeping services. Virtual Jarvis uses Razorpay, PayU & Paypal & Payment Gateways to process payments and does not store your payment information or process payments.
  6. Other companies whose products or services may be of interest to you.
  7. Other parties in connection with any company transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy or related or similar proceedings; and
  8. Third parties as required by law or subpoena or, if we reasonably believe that such action is necessary, to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Virtual Jarvis, our Users, or others.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Our Assistants and Employees will share your information with us and may share in accordance with this Privacy Policy, in each case, for the sole purpose of providing you the Services.

Information We Collect from Third Parties

We may collect information about you from the parties and services that we (and/or our Assistants) engage or interact with in order to provide you services. We (and/or our Assistants) may collect information about you from third parties with whom you wish us to engage on your behalf. If you request that we (and/or our Assistants) contact a service provider on your behalf, said service provider may provide us with information about you. We may also collect information about you from third-party services and from publicly available sources. We may receive information about you when you interact with our site through various social media, for example, by liking us on Facebook or following us on Twitter or by logging in to our service through Facebook, Twitter or any other third party login. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website.

Security & Safety

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Virtual Jarvis cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through our website. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, Virtual Jarvis will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

In case of any privacy breach / client information leak by an assistant/employee, appropriate & strict legal action will be taken by Virtual Jarvis on the concerned person(s). Virtual Jarvis signs a contract & NDA (non-disclosure agreement) with every employee & assistant. Breach of NDA by employee through leakage of any client information will lead to strict civil & criminal legal actions being taken upon such employees(s).

Third Party Tracking and Online Advertising

We permit third party online advertising networks to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our website as well as on other websites or services. Typically, the information is collected through cookies or similar tracking technologies. You may “opt out” of the collection of any information through cookies or other tracking technology by managing the preferences or settings on your browser or mobile device. However, if you decide not to accept our cookies, your ability to use some features on our site may be impaired. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.

If you have any questions about opting out the collection of cookies and other tracking/recording tools, you can contact us directly at hello@virtualjarvis.com.

HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGY TO COLLECT INFORMATION

1)Pixel Tags and Cookies

We and our third-party partners may automatically collect certain types of usage information when you visit our website or use our Service. For instance, when you visit our website, we may send one or more cookies—a small text file containing a string of alphanumeric characters—to your computer that uniquely identifies your browser and lets us enhance your navigation through the site. A cookie may also convey information to us about how you use our website (e.g., the pages you view, the links you click, how frequently you access our website, and other actions you take on our website), and allow us to track your usage of the Service over time. We may collect log file information about your browser or mobile device each time you access the Service. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on our website, domain names, landing pages, pages viewed, and other such information. The information allows for more accurate reporting and improvement of our website.

We also use an email delivery and marketing company to send emails. Pixel tags and cookies are used in those email messages and at our website to help us measure the effectiveness of our marketing and how visitors use our site. Pixel tags (sometimes also called “clear GIFs”) are small graphic files, invisible to the human eye, which allow websites or other online services to track users. Virtual Jarvis and our third-party advertising company use pixel tags in HTML-enabled email to track whether (and when) the recipient opened the message.

We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for our website. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analysing and improving our website.

When you access our website by or through a mobile device, we may receive or collect and store a unique identification number associated with your device (for example, a UDID, IDFA, Google Advertising ID or similar), mobile carrier, device type and manufacturer, and phone number. We may use the data collected through cookies, log file, device identifiers, location data and pixel tags to: (a) remember information so that you will not have to re-enter it the next time you use our Service (b) provide custom, personalized content and information, including advertising (c) provide and monitor the effectiveness of our website and our email communications (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website (e) diagnose or fix technology problems and (f) otherwise to plan for and enhance our website. The information we collect through these tracking technologies may be linked to the Personal Information you have chosen to share with us when you register.

We use Google Analytics and other related tracking tools on our site. Google Analytics and other related tracking tools use cookies to collect anonymous traffic data to help US analyse how users use the website. The information generated by a cookie about your use of the website (including your IP address) will be transmitted to and stored by Google and other related tracking tool providers on servers. Google and other related tracking tool providers will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for us and providing other services relating to site activity and internet usage. Google and other related tracking tool providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s or other tracking tool provider’s behalf. By using the website, you consent to the processing of data about you by Google and other related tracking tool providers in the manner and for the purposes described in this Privacy Policy.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt-out page or permanently using the Google Analytics Opt-Out Browser Add-on

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information, contact us at hello@virtualjarvis.com.