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  • HOW DO I WORK WITH A VIRTUAL ASSISTANT?

Our Virtual Assistants are trained, experienced and skilled. As part of our process, please explain to your VA how you would you like tasks to be completed, if necessary. This may be as simple as a document with instructions, or a recorded video with instructions. All our Virtual Assistants have vast experience in a variety of fields and are super-fast learners. You can also provide feedback as you go along.

  • HOW ACCESSIBLE WILL MY VIRTUAL ASSISTANT BE?

At Virtual Jarvis, we work hard to ensure that your virtual assistant is easily accessible to you. After you sign up, you will receive access to your Task Dashboard, where it is quick and easy to add tasks, share files, leave messages and instructions for your VA.

A Virtual Assistant works remotely without ever setting foot in your office. They can do anything you need, provided they have the information, instructions and software available to them online. All your tasks will be done on time and in a pre-decided manner to suit your needs.

  • HOW QUICKLY WILL MY TASKS BE COMPLETED?

The turnaround time depends on the complexity and urgency of each project. If your project is time-sensitive, a deadline will be agreed upon before work begins. Our Virtual Assistants are committed to delivering all projects on or before the deadline. Most simple tasks are completed within a 24-hour window. Time spent on each task is tracked precisely by seconds. So there are no round-ups to nearest 15 minute block. You also don’t have to worry about break times, superannuation, income tax or anything else.

  • DO I GET A DEDICATED ASSISTANT FOR ALL MY TASKS?

Absolutely! We believe that getting to know our clients, learning about their company and their needs is the most important aspect of building a successful relationship.

  • WHAT ARE THE LIMITATIONS OF THIS SERVICE?

Our service is geared to internet entrepreneurs, business owners and busy individuals who need help with their everyday tasks online in terms of business and other projects. It is important to understand there are certain limitations of what you can use our service for at this price level: We are not a call center to center, so your Virtual Assistant can be contacted via Skype or email. If necessary, you can also schedule a Skype call with the concerned account manager.

  • DO YOU OFFER A TRIAL?

Please click on the ‘Plans and Pricing’ tab and select the ‘Paper Plane’ plan which offers services for 10 hours in a month.

  • WHY DO I NEED A VIRTUAL ASSISTANT?

A Virtual Assistant can save you two of your most precious resources: time and money. As a business owner, you should be focused on your products or services and growing your business. A VA can take care of paperwork, handle bookkeeping, provide customer service, organize your inbox, create/update your website, make travel arrangements, write/edit/proofread your blog, create logos, ads and more, edit videos, help with marketing and manage your schedule.

  • WHAT TYPE OF TASKS CAN A V.A. EXECUTE?

Tasks can be of any type, which does not require a physical presence and can be executed using a computer. Please select the ‘What We Do’ tab to find out what tasks we offer.

  • WHAT HAPPENS AFTER I SIGN UP?

Please allow up to 24 hours for your account to be set up. Once this process is completed, we will email or call you to provide access to your personal dashboard where you can add tasks, leave messages, share files and so much more. While your account is being set up, it is a great idea to prepare a list of tasks you would like to outsource to your VA.

  • HOW ARE THE HOURS TRACKED?

We use the advanced time to track tools to ensure the most accurate time tracking possible. All tasks which are completed for you are time tracked – meaning your VA will start the timer when he/she begins working on your task and stops the timer when the task is done. You can rest assured that you will only be charged for work performed with a strict adherence to time. We also let you know weekly how many hours are remaining in your plan on regular basis.

  • WHAT MEASURES DO YOU TAKE TO PROTECT MY PRIVACY?

We have internet firewalls, internet restriction policies, security of our offices: Fingerprint-based entry and exit, IP based security cameras, 24-hour security personnel on duty and all our virtual assistant’s complete background checks as well as Information Security Training. Your personal information is always 100% secure.

  • WHAT HAPPENS IF I RUN OUT OF HOURS?

No need to worry! If you ever need more hours during a particular month, simply put in a request to renew your plan.

  • HOW DO I CANCEL MY MEMBERSHIP?

It takes a few seconds to cancel your membership with Virtual Jarvis. Please email us prior to your monthly renewal date. Cancelation received after the account’s renewal date will be processed starting the next renewal date. Due to the nature of the business, there are absolutely no refunds or credits for cancelations made after your billing date. Please plan your usage appropriately.